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Version 1.1 · Last updated : 2026-11-04

PRIVACY POLICY

Rabais Routiers

Version 1.1

Effective date: November 4, 2026

Last updated: November 4, 2026

1. Who we are

Rabais Routiers is a membership and services platform intended primarily for businesses, self-employed workers, employees and drivers in the transportation sector.

The platform is operated by:

Legal name: Rabais Routiers Canada inc.

Trade name: Rabais Routiers

NEQ: 1171850739

Address: 5045, route 143, Stanstead-Est (Québec) J0B 3E0

Telephone: 819 437-8536

Website: https://rabais-routiers.com

This policy explains how we collect, use, disclose, retain and protect personal information in the course of our activities.

It applies in particular to:

  • the Rabais Routiers website;
  • the customer portal and online forms;
  • membership applications and subscriptions;
  • purchases, payments, invoices and renewals;
  • physical and digital membership cards;
  • Apple Wallet and Google Wallet passes;
  • communications with our customer service;
  • communications with our partners and service providers.

2. Person responsible for the protection of personal information

The following person is responsible for the protection of personal information at Rabais Routiers:

Title: Person responsible for the protection of personal information

Name: Jean-François Ouellet

Email: confidentialite@rabais-routiers.com

Telephone: 819 437-8536

Mailing address: 5045, route 143, Stanstead-Est (Québec) J0B 3E0

This person receives questions, access requests, correction requests, consent-withdrawal requests and complaints relating to the protection of personal information.

3. Personal information we collect

We limit collection to information that is reasonably necessary to provide our services, administer memberships and meet our obligations.

3.1 Identity and contact information

We may collect:

  • first and last name;
  • mailing address;
  • email address;
  • telephone number and extension;
  • language of communication;
  • title, position or role within an organization;
  • information that confirms a person's identity.

3.2 Information relating to a business or employment

We may collect:

  • the legal name and operating name;
  • the business address and contact details;
  • the number of employees and vehicles;
  • the type and number of trucks;
  • the territories and destinations served;
  • the relationship between a member and a business;
  • the status of owner, self-employed worker, employee or driver;
  • information sent by an authorized representative of the business.

Some professional information, such as a name, professional title and business contact details, may not be considered personal information in certain situations provided for by law. We nevertheless protect it appropriately.

3.3 Membership information

We may collect:

  • the type of membership or card;
  • the member or card number;
  • the term and status of the subscription;
  • the activation, renewal or expiry date;
  • eligibility for certain benefits;
  • cards assigned to a business, an employee or a driver;
  • the history of changes, replacements and renewals;
  • requests relating to partner cards;
  • documents or images voluntarily sent in order to process a request.

3.4 Payment and transaction information

We may collect:

  • the billing address;
  • orders, invoices, payments and refunds;
  • the amount, date and status of a transaction;
  • the payment method;
  • transaction references and tokens provided by the payment service provider;
  • a masked portion of the card number, such as the last four digits, when provided by the service provider.

Complete credit card information is entered and processed by our payment service provider. Rabais Routiers does not retain the full credit card number or its security code in its own systems.

3.5 Digital card information

When you add a card to Apple Wallet or Google Wallet, we may process:

  • the digital card identifier;
  • the type and status of the card;
  • the member number;
  • the name of the cardholder or of the business;
  • the expiry date;
  • the information displayed in the pass;
  • the technical identifiers required to issue, update or revoke the pass;
  • technical information transmitted by the digital wallet provider.

Apple and Google may separately process certain information in accordance with their own privacy policies.

3.6 Communication information

We may collect:

  • emails and messages sent to us;
  • support requests and complaints;
  • notes taken during a call or an intervention;
  • communication preferences;
  • consents or refusals relating to promotional communications;
  • responses to surveys or forms.

3.7 Technical information

When you use our website or portal, we may collect:

  • the IP address;
  • the type of device, browser and operating system;
  • the date and time of connection;
  • the pages viewed and the actions taken;
  • session identifiers;
  • authentication, security and error logs;
  • choices relating to cookies;
  • information required to prevent fraud and unauthorized access.

We do not collect precise or continuous location data from your device. An address search or validation service may nevertheless receive the text of an address that you enter.

3.8 References and requests to partners

When you recommend a person or ask that a partner contact you, we may collect the contact details required to process the request.

You must make sure that you have permission to send another person's personal information.

4. How do we collect information?

We may collect information:

  • directly from you;
  • through our web forms and our customer portal;
  • when an account is created or managed;
  • during a purchase, a payment or a renewal;
  • by email, telephone or another means of communication;
  • from an employer, a member business or an authorized representative;
  • from a payment service provider;
  • from a partner when you have requested that communication;
  • automatically through essential cookies and technical logs;
  • from Apple or Google when a digital card is issued or managed.

When a business representative sends us information about an employee or a driver, that representative must be authorized to do so and must inform the person concerned when the law requires it.

5. Why do we use the information?

We use personal information to:

  • create and administer an account;
  • verify a user's identity and authorizations;
  • process a membership, an order or a renewal;
  • issue, print, activate, replace or revoke a card;
  • produce and update an Apple Wallet or Google Wallet pass;
  • administer the benefits associated with the membership;
  • process payments, invoices, credits and refunds;
  • communicate with members;
  • provide support and respond to complaints;
  • process requests to partners;
  • prevent fraud, abuse and unauthorized access;
  • ensure the security, availability and proper operation of the platform;
  • meet our accounting, tax, contractual and legal obligations;
  • establish, exercise or defend a right;
  • produce internal statistics in de-identified or anonymized form;
  • improve our services;
  • send promotional communications when the required consent has been obtained.

We do not use personal information for a new incompatible purpose without obtaining new consent, except where the law permits it.

6. Consent

We ask for clear consent when consent is required.

A request for consent is presented separately when the nature of the information, its degree of sensitivity or the purpose of its use so requires.

You may withdraw your consent, subject to applicable legal or contractual restrictions. A withdrawal may prevent Rabais Routiers from continuing to provide a service that requires the information concerned.

Withdrawal of consent has no retroactive effect on processing that was already carried out lawfully.

7. Cookies and similar technologies

7.1 Essential cookies

Our platform uses cookies that are strictly necessary to:

  • maintain a secure session;
  • allow login to the portal;
  • keep the contents of a cart;
  • prevent attacks and fraudulent submissions;
  • remember security or language choices;
  • ensure that the website functions.

These cookies generally cannot be disabled without impairing the operation of the service.

7.2 Optional cookies

Analytics, personalization or advertising cookies are activated only after the required consent has been obtained.

Features that identify a person, locate a person or carry out profiling are disabled by default when they are not strictly necessary.

You may change your choices using the cookie management tool available on our website.

Refusing optional cookies does not prevent access to the essential functions of the website.

7.3 Profiling and automated decisions

Rabais Routiers does not use personal information for behavioural advertising without consent.

When a technology is used to carry out profiling or to make a solely automated decision that has a significant effect on a person, we provide the information required by law, including the principal factors that led to the decision and the means of having the information used corrected.

8. Electronic communications

We may send communications necessary to perform the service, including:

  • registration or payment confirmations;
  • renewal or expiry notices;
  • messages relating to a card;
  • security alerts;
  • replies to a support request;
  • communications required by law.

Promotional communications are sent when the law permits and when valid consent has been obtained.

You may unsubscribe from promotional communications using the unsubscribe link included in the message or by contacting us.

Administrative communications that are essential to maintaining the account or the membership may continue to be sent.

9. To whom may we disclose information?

Internal access is limited to persons who need it in the course of their duties, including:

  • customer service;
  • subscription administration;
  • billing and accounting;
  • card printing and management;
  • technical and security staff;
  • the person responsible for the protection of personal information;
  • management, when necessary.

We may disclose information to suppliers who act on our behalf, including:

  • our ERP and Odoo/Odoo.sh hosting provider;
  • our cloud infrastructure providers;
  • our payment service providers;
  • our email, messaging or telecommunications providers;
  • our cybersecurity, backup and IT support providers;
  • our card printing and production providers;
  • Apple and Google for digital cards;
  • our address-validation providers;
  • our accountants, auditors, lawyers and other professional advisors;
  • an insurer or a partner when a person expressly asks to be put in contact with them.

These suppliers may use the information only to provide the agreed services, subject to their legal obligations.

We may also disclose information:

  • when the person concerned consents;
  • when the law requires or authorizes it;
  • in response to an order or a legally valid request;
  • to prevent or investigate fraud or a security incident;
  • in connection with a reorganization, merger, financing or sale of a business, subject to applicable safeguards.

Rabais Routiers does not sell or rent personal information.

10. Processing outside Québec

Some service providers may process or store information outside Québec or Canada.

In that situation, the information may be subject to the laws of the territory where it is processed and may be accessible to authorities that have legal jurisdiction there.

Before disclosing personal information outside Québec, or entrusting its processing to a provider located outside Québec, we assess the privacy factors and put in place appropriate contractual, administrative and technical measures.

11. Retention, destruction and anonymization

We retain information only for the period necessary to achieve the purposes for which it was collected and to meet our legal obligations.

In general:

  • information in an active account is retained for the duration of the relationship with the member;
  • information needed to handle a dispute, a complaint or an incident may be retained for an additional reasonable period;
  • accounting and tax records are generally retained for at least six years after the end of the taxation year to which they relate;
  • technical and security logs are retained for a limited period corresponding to security and investigation needs;
  • information associated with a revoked or expired card is deleted, de-identified or archived according to our retention schedule;
  • consents and proof of transactions are retained for as long as they may be needed to demonstrate compliance with our obligations.

At the end of the applicable period, the information is securely destroyed or anonymized when the law permits and a serious and legitimate objective justifies it.

12. Security measures

We use administrative, technical and physical measures suited to the nature and sensitivity of the information, including:

  • access limits based on roles;
  • authentication and, where available, multi-factor authentication;
  • encryption of communications;
  • encryption or hashing of certain sensitive information;
  • logging of sensitive access and operations;
  • data backup and restoration;
  • security updates and patches;
  • system monitoring;
  • staff training and confidentiality commitments;
  • incident-management procedures;
  • confidentiality clauses with suppliers.

No method of transmission or storage can eliminate every risk. We adapt our measures as threats and our activities evolve.

13. Confidentiality incidents

We maintain a process for detecting, assessing and handling confidentiality incidents.

When an incident presents a risk of serious injury, we notify the persons concerned and the Commission d'accès à l'information du Québec in accordance with applicable requirements.

We also keep a register of confidentiality incidents.

A person who believes that their account or information has been compromised should contact us promptly at:

confidentialite@rabais-routiers.com

14. Your rights

Subject to the exceptions provided by law, you may request:

  • confirmation of whether we hold information about you;
  • access to your personal information;
  • a copy of that information;
  • correction of information that is inaccurate, incomplete or equivocal;
  • an update of your information;
  • withdrawal of consent;
  • information about the source of certain information;
  • information about the persons or categories of persons to whom it has been disclosed;
  • that the dissemination of information cease in the situations provided by law;
  • that a hyperlink be de-indexed or re-indexed in the situations provided by law;
  • certain computerized personal information in a structured and commonly used technological format;
  • that this information be communicated to an authorized organization when the conditions of the right to data portability are met;
  • to file a complaint about our practices.

To exercise a right, send a written request to the person responsible for the protection of personal information.

We may request the information needed to verify your identity. That information will be used only to process the request.

We generally respond within 30 days after receiving a complete request. When a request is refused in whole or in part, we provide the reasons for the refusal and the applicable remedies.

A person who is not satisfied may contact the Commission d'accès à l'information du Québec.

15. Information concerning minors

Rabais Routiers services are not directed at children under 14 years of age.

We do not knowingly collect personal information directly from a child under 14 years of age without the consent of the holder of parental authority or the tutor, except where the law permits such collection.

16. Third-party links and services

Our website or portal may contain links to websites or services operated by third parties.

Rabais Routiers is not responsible for the privacy practices of those third parties. We recommend that you review their policies before sending them information.

17. Changes to the policy

We may change this policy in order to reflect:

  • a change to our services;
  • the addition or removal of a supplier;
  • a change in our technological practices;
  • a legislative or regulatory change;
  • new protective measures.

The date of the last update is shown at the beginning of the policy.

When a change is important, a notice is published on our website or sent to the persons concerned by an appropriate means before or at the time it takes effect.

18. Questions and complaints

Any question or complaint may be sent to:

Person responsible for the protection of personal information

Jean-François Ouellet

Rabais Routiers Canada inc.

5045, route 143, Stanstead-Est (Québec) J0B 3E0

confidentialite@rabais-routiers.com

819 437-8536

We review complaints in a confidential, impartial and diligent manner.